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Topics Return Policy Sales Tax Shipping Rates & Policies International Shipping Policy Privacy & Security Policy Payment Method Disclaimer Return Policy If you are not satisfied with your purchase for any reason, you may return the item for a full credit or refund within 7 days of receipt. You may contact us within 7 days for a refund. Herbs For Living will not be responsible for any shipping costs incurred in order to return the products to us. Once your return has been received, a credit or refund will be issued within 7 business days. If you have any questions regarding your return, please contact customer service at 1-888-828-9194 or send e-mail to customerservice@herbsforliving.com. In your e-mail, include your order number and the reason you want to return each item. A Customer Care specialist will reply to your message within 24 hours and, if necessary, send you shipping instructions for returning the item(s). Back to Top Sales Tax Orders billed by HerbsForLiving.com will include sales tax on all shipments within the state of California. Back to Top Shipping Rates & Policies HerbsForLiving.com enjoys a highly automated and well-organized shipping process that allows us to pass additional savings on to you. We strive to ship all orders the same business day they are received. Orders processed after 1PM or on weekends will not ship until the following business day. If an item is not in stock, it should ship within 48 hours (not including weekends) or you will be notified of the product's status within this time. A CHOICE OF ALL AVAILABLE SHIPPING OPTIONS CAN BE VIEWED AFTER AN ADDRESS IS ENTERED INTO THE "SHIP TO" FIELD. Our Flat Rate shipping rates are as follows: Orders less than $75 - $4.95 Ground Shipping Orders over $75 - Free Ground Shipping We also offer the following shipping options: FedEx 2 day - We use FedEx published rates. Prices vary on package weight and destination. USPS Express Mail (Overnight to most areas) - Starts at $17.50, but may vary depending on package weight and destination. NOTE: HerbsForLiving.com does not ship or process orders on weekends. Orders that have not shipped by Friday at 6 p.m. PST will usually ship the following business day. We do not ship COD. Back to Top International Shipping Policies Presently, we only ship to the following countries: Australia, Brazil, Canada, Greenland, Iceland, Ireland, Netherlands, New Zealand, Portugal, Singapore, Sweden, Switzerland, Turkey, and United Kingdom (Great Britain). Orders originating from any other country can only be placed by customers that call via telephone at +001 310 442-6456. No other international orders will be accepted by facsimile, postal mail, e-mail, or the HerbsForLiving.com web site (orders from UK and Canada are excluded). Please contact HerbsForLiving.com's Sales Department for additional rates, restrictions, and other arrangements for international orders. International orders include any order with a billing or shipping address outside the 50 United States. All APO/FPO addresses are considered domestic shipments and will be shipped via US Priority Mail with Delivery Confirmation. Orders for shipment outside the US may be subject to additional handling charges, higher shipping rates, and applicable customs, duties, and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds. We do not accept international cashiers checks or money orders. Back to Top Privacy & Security Policy We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this Web site. This web site will not disclose Cardholder information to third parties, other than to our Processing Bank; this is for the sole purpose of completing a Credit Card transaction. We will not sell, trade or rent your personal information to others. We will not store any confidential information except where we have taken appropriate industry standard security measures to protect this information. In the event that that this web site is discontinued, fails or otherwise ceases to process, any database containing Cardholder’s personal information, or other transaction information will not be considered an asset of the business and will not be sold or disclosed to a third party This web site/business is required to immediately notify our processing Bank if a loss of transaction information is experienced or if we otherwise suspect that the information may have been compromised. Security This site has security measures in place to protect the loss, misuse and alteration of the information under our control A state-of-the-art firewall separates our Web pages and Web data from unauthorized access. The credit card information provided in the course of on-line transactions between our merchant processor and customers is received from and transmitted to our merchant processor’s secure servers from our secure server. All transaction data is encrypted using 128 bit SSL encryption, except for those transactions which originate from outside the United States, which are encrypted using 40 bit SSL encryption. Contacting Us Regarding This Policy If you have any questions about this privacy statement, or the practices of this Web site, you can contact us by using the information published on our Contacts Page. You may also call us toll free at 1-888-828-9194. Back to Top Payment Methods If you order online or by phone, we currently accept Visa, MasterCard, American Express, and Discover. If you choose to pay by personal check or money order, we will hold your order pending receipt of your payment for up to 7 days. Back to Top Disclaimer The product information and statements promoting specific products have been provided by the product's manufacturer and are reprinted with the permission of the manufacturer. Herbs For Living does not adopt nor endorse these statements. The statements regarding these products on the website have not been evaluated by the Food and Drug Administration. The Information contained in the Herbs For Living website is not intended as a substitute for advice from your physician or other healthcare professional. Information in this web site should not be used to diagnose or treat any disease or health condition. These products are not intended to diagnose, treat, cure or prevent any disease. Consult your healthcare practitioner before buying or using any products, information or services provided on, or through this site. Potential interactions or other complications may result if you are under any medication or treatment for any disease. Back to Top